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Privacy

How we collect, use, and protect your personal information on the Neuro+ platform, ensuring transparency and giving you control over your data.

Your privacy is fundamental to our mission. We collect only the information necessary to provide exceptional AI experiences while giving you complete control over your data.

At Neuro+, we believe that privacy is a fundamental right, not a privilege. We're committed to being transparent about what information we collect, how we use it, and how we protect it. This documentation explains our privacy practices in clear, understandable terms so you can make informed decisions about using our platform.

Information We Collect

What We Collect and Why

We only collect information that you voluntarily provide or that's necessary to deliver our AI services effectively.

Account Information:

  • Name and email address - For account creation, authentication, and communication
  • Payment information - Processed securely through our payment providers for billing
  • Demographic information (optional) - Age, profession, or industry to personalize your experience

Platform Usage Data:

  • AI conversation history - Your chats with AI models to provide contextual responses
  • Uploaded files and documents - To enhance AI understanding and provide relevant responses
  • Usage patterns and preferences - To improve your experience and optimize our services
  • Access logs - Technical information about how and when you use our platform

What We Don't Collect

  • Sensitive personal data without explicit consent
  • Data from other websites or apps unless you specifically integrate them
  • Information from your device beyond standard web analytics
  • Biometric or health data unless specifically provided for relevant use cases

Your Data on the Chat Platform

AI Interaction Data

Your conversations with AI models are stored securely to provide personalized, contextual responses that improve over time.

What's Stored:

  • Text inputs - Your messages and prompts to AI models
  • AI responses - Generated replies and content from our AI models
  • Conversation context - Thread history to maintain context across sessions
  • Model switching history - Which models you use to optimize recommendations

Why We Store This:

  • Contextual responses - AI models need conversation history to provide relevant answers
  • Personalization - Understanding your preferences helps tailor responses
  • Quality improvement - Analyzing interactions helps us enhance AI performance
  • Seamless experience - Continue conversations across devices and sessions

File Uploads and Documents

When you upload files to enhance your AI interactions:

  • Secure storage - Files are encrypted and stored with the same security as conversation data
  • AI processing - Content is analyzed to provide contextually relevant responses
  • Access control - Only you and the AI models you're using can access your uploaded content
  • Retention control - You can delete uploaded files at any time through your account

Third-Party AI Model Processing

To provide access to leading AI models, your data is processed by trusted third-party providers. We select only providers with robust privacy policies.

Our LLM Provider Partners:

How This Works:

  1. You send a message to an AI model
  2. Your data is securely transmitted to the appropriate provider
  3. The AI model processes your request and generates a response
  4. The response is returned to you through our platform

Important Notes:

  • We cannot enforce other companies' privacy policies, but we carefully select trusted partners
  • Each provider has their own data handling practices - review their privacy policies
  • You control which models you use and can avoid specific providers if desired

Data Retention and Control

How Long We Keep Your Data

You have complete control over your data retention. We store information only as long as necessary or as long as you choose to keep it.

Active Data:

  • Conversation history - Stored until you delete it or close your account
  • Account information - Maintained while your account is active
  • Uploaded files - Retained until you remove them or delete your account
  • Usage analytics - Aggregated and anonymized data kept for service improvement

Deleted Data:

  • Immediate removal - Deleted conversations and files are removed from active systems immediately
  • Backup cleanup - Removed from backup systems within 30 days
  • Third-party data - We request deletion from AI model providers, but cannot guarantee immediate removal

Your Data Rights

You have comprehensive control over your personal information:

Access Your Data:

  • View all information we have about you
  • Export your conversation history and uploaded files
  • Access your account and usage information

Modify Your Data:

  • Correct any inaccurate personal information
  • Update your preferences and settings
  • Edit or delete specific conversations

Delete Your Data:

  • Remove individual conversations or uploaded files
  • Delete your entire account and all associated data
  • Request confirmation of data deletion

Control Data Use:

  • Opt out of non-essential communications
  • Choose which AI models process your data
  • Adjust privacy settings and preferences

Information Use and Sharing

How We Use Your Information

We use your information solely to provide, improve, and support our AI services. We never sell your personal data to third parties.

Service Delivery:

  • Respond to your AI queries and requests
  • Maintain conversation context across sessions
  • Process payments and manage your subscription
  • Provide customer support and assistance

Service Improvement:

  • Analyze usage patterns to enhance platform features
  • Optimize AI model performance and recommendations
  • Develop new features based on user needs
  • Ensure platform security and reliability

Communication:

  • Send important account and service updates
  • Notify you about new features or changes
  • Respond to your support requests and inquiries
  • Share relevant educational content (with your consent)

When We Share Information

We Never Share Your Data Except:

Service Providers:

  • Payment processors for billing and subscription management
  • Cloud infrastructure providers for secure data storage
  • AI model providers for generating responses to your queries
  • Analytics services for platform optimization (anonymized data only)

Legal Requirements:

  • When required by law or legal process
  • To protect our rights and prevent fraud
  • In case of emergency to prevent harm
  • During business transfers (with equivalent privacy protections)

With Your Consent:

  • When you explicitly authorize data sharing
  • For integrations you specifically enable
  • For features requiring third-party access

Account Registration and Billing

Registration Information

To create your Neuro+ account, we require:

  • Email address - Your primary account identifier and communication method
  • Name - For personalization and account management
  • Password - Securely hashed and stored for account protection
  • Optional information - Industry, role, or preferences to enhance your experience

Payment and Billing

Payment information is processed by secure, PCI-compliant payment providers. We never store your full credit card details on our servers.

Billing Information:

  • Contact details - Name and address for invoice generation
  • Payment method - Securely processed through trusted payment providers
  • Transaction history - Billing records for account management and support
  • Tax information - As required for compliance in your jurisdiction

Payment Security:

  • All transactions use industry-standard encryption
  • Payment data is tokenized and never stored in full
  • PCI DSS compliance for all payment processing
  • Fraud protection and monitoring systems

Our platform may contain links to external websites and services. We are not responsible for the privacy practices of other sites.

When you click on external links:

  • You're leaving the Neuro+ platform
  • Different privacy policies and terms apply
  • We encourage you to review privacy statements of any sites you visit
  • We cannot control or guarantee the privacy practices of external sites

Platform Integrations

Any integrations with third-party services:

  • Require your explicit consent
  • Are clearly disclosed during the setup process
  • Can be disconnected at any time through your settings
  • Are subject to both our privacy policy and the third party's

Data Security Measures

Protection in Transit and at Rest

All your data is protected with enterprise-grade security:

  • Encryption in transit - TLS 1.3 for all data transmission
  • Encryption at rest - AES-256 encryption for stored data
  • Access controls - Role-based permissions and authentication
  • Regular security audits - Ongoing assessment of our security measures

For detailed information about our security practices, see our Security Documentation.

Employee Access

Only authorized personnel with specific job-related needs can access your data, and all access is logged and monitored.

  • Principle of least privilege - Minimal access necessary for job functions
  • Background checks - Security screening for all team members
  • Access logging - All data access is monitored and audited
  • Regular training - Ongoing privacy and security education for staff

Contact and Data Requests

Privacy Support

For any privacy-related questions or requests:

  • Email: privacy@neuroplus.ai
  • Response time: Within 48 hours for standard requests, 24 hours for urgent matters
  • Data requests: Use our contact form for formal data access or deletion requests

Making Data Requests

Most data management can be handled directly through your account settings. Contact our support team for assistance or complex requests.

Self-Service Options:

  • Delete conversations and files through your dashboard
  • Export your data using built-in tools
  • Update your information in account settings
  • Adjust privacy preferences and communication settings

Support-Assisted Requests:

  • Complete account deletion
  • Complex data export requests
  • Privacy compliance questions
  • Technical assistance with data management

Updates to This Privacy Policy

We may update this privacy policy to reflect changes in our practices or applicable laws. When we make significant changes:

  • Email notification - We'll inform you of important updates
  • Platform notice - Changes will be highlighted when you log in
  • Effective date - Updates take effect 30 days after notification
  • Your options - You can review changes and decide whether to continue using our services

Your Privacy Matters: We're committed to transparency and will always clearly communicate any changes to how we handle your personal information.

Your trust is essential to our mission of providing exceptional AI experiences while respecting your privacy and autonomy. If you have any questions about our privacy practices or need assistance managing your data, we're here to help.