Security

Security is fundamental to everything we do at Neuro+. We understand that you're entrusting us with sensitive professional and personal information, and we take that responsibility seriously. Our platform is designed with multiple layers of protection to ensure your data remains secure, private, and accessible only to authorized users.

Data Encryption

Encryption at Rest

All data stored on our platform is encrypted using AES-256 encryption, the same standard used by banks and government agencies. This means your conversations, profile information, and any uploaded documents are protected even if someone were to gain unauthorized access to our storage systems.

Encryption in Transit

Every interaction with Neuro+ is protected by TLS (Transport Layer Security) encryption. This ensures that data traveling between your device and our servers cannot be intercepted or tampered with by malicious actors.

• All API communications use TLS 1.3
• End-to-end encryption for sensitive data transmission
• Certificate pinning for additional protection against man-in-the-middle attacks

Authentication & Access Control

Multi-Factor Authentication

MFA adds an extra verification step beyond your password, significantly reducing the risk of unauthorized access even if your credentials are compromised.

Role-Based Access Control

For team and organizational accounts, Neuro+ implements granular role-based access controls:

• Owner: Full administrative access and billing control
• Admin: User management and team configuration
• Member: Standard platform access with team visibility
• Viewer: Read-only access to shared resources

Session Management

• Automatic session timeout for inactive users
• Secure session tokens with regular rotation
• Remote session termination capabilities
• Login monitoring and suspicious activity detection

Infrastructure Security

DDoS Protection

Our platform includes comprehensive Distributed Denial of Service (DDoS) protection to ensure reliable service availability:

• Automatic mitigation for traffic-based attacks
• Challenge mode deployment during suspected attacks
• Rate limiting to prevent abuse and resource exhaustion
• Global edge protection across multiple geographic locations

Web Application Firewall

• Protection against OWASP Top 10 vulnerabilities
• Custom security rules for threat detection
• Real-time traffic analysis and filtering
• Automated blocking of malicious IP addresses

Bot Protection

Advanced bot detection and mitigation systems protect against:

• Automated attacks and scraping attempts
• Fake account creation and spam
• Resource abuse and unauthorized access attempts
• Credential stuffing and brute force attacks

Privacy & Confidentiality

Data Minimization

We collect and process only the data necessary to provide our services:

• Conversation data for AI model functionality and improvement
• Account information for authentication and billing
• Usage analytics for platform optimization (anonymized)
• Support interactions for customer service purposes

Data Retention

• Active conversation history: Retained according to your subscription plan
• Deleted conversations: Permanently removed within 30 days
• Account data: Retained for the duration of your subscription plus 90 days
• Backup data: Automatically purged after 30 days

Third-Party Integrations

All third-party services integrated with Neuro+ undergo rigorous security assessments:

• Vendor security audits before integration approval
• Data processing agreements that meet privacy standards
• Regular compliance reviews for ongoing partnerships
• Minimal data sharing limited to essential functionality

Compliance & Standards

SOC 2 Type 2

Our SOC 2 Type 2 attestation covers:

• Security: Protection against unauthorized access
• Availability: System uptime and operational performance
• Confidentiality: Protection of sensitive information
• Processing Integrity: Complete and accurate processing
• Privacy: Collection and processing of personal information

HIPAA Compliance

For healthcare and regulated industry customers, Neuro+ supports HIPAA compliance:

• Business Associate Agreements (BAA) available upon request
• Enhanced audit logging for protected health information
• Additional access controls for sensitive data
• Specialized data handling procedures

GDPR & Data Privacy

We maintain full compliance with global privacy regulations:

• Right to access: View all data we hold about you
• Right to rectification: Correct inaccurate personal data
• Right to erasure: Request deletion of your personal data
• Data portability: Export your data in a machine-readable format
• Privacy by design: Built-in privacy protections

Backup & Recovery

Automated Backups

• Real-time replication across multiple geographic regions
• Point-in-time recovery for precise data restoration
• Encrypted backup storage with the same AES-256 protection
• Regular backup integrity testing to ensure restoration capability

Disaster Recovery

Our disaster recovery procedures ensure business continuity:

• Multi-region infrastructure for geographic redundancy
• Automated failover systems for critical services
• Recovery time objective (RTO): Less than 4 hours
• Recovery point objective (RPO): Less than 1 hour of data loss

Vulnerability Management

Security Testing

We conduct comprehensive security assessments:

• Quarterly penetration testing by certified security professionals
• Continuous vulnerability scanning of all systems and dependencies
• Code security reviews for all software releases
• Automated security testing integrated into our development pipeline

Incident Response

Our incident response process includes:

1. Immediate containment of potential security threats
2. Impact assessment and affected user notification
3. Remediation planning and implementation
4. Post-incident analysis and improvement implementation

Security Updates

• Automatic security patches for critical vulnerabilities
• Regular dependency updates to maintain current security standards
• Proactive monitoring for emerging threats and vulnerabilities
• Transparent communication about security improvements

Team Security Practices

Employee Access

• Background checks for all team members
• Principle of least privilege for system access
• Regular access reviews and permission audits
• Immediate access revocation upon role changes

Security Training

• Regular security awareness training for all employees
• Incident response drills and preparedness exercises
• Secure coding practices and development guidelines
• Social engineering awareness and prevention training

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Security Resources

Report a Security Issue

If you discover a security vulnerability or have concerns about your data security:

• Email: security@neuroplus.ai
• Response time: Within 24 hours for critical issues
• Bug bounty: Rewards available for qualifying security discoveries

Security Best Practices

To maximize your account security:

• Use a strong, unique password for your Neuro+ account
• Enable Multi-Factor Authentication (MFA)
• Regularly review your account activity and sessions
• Keep your devices and browsers updated
• Use secure networks when accessing Neuro+
• Report suspicious activity immediately

Your security is our priority. If you have any questions about our security practices or need assistance with account security settings, our support team is always ready to help.